Terms of service

Effective 11 July 2026 · fanture.in is operated by Fanture, Gujarat, India.

Orders & pricing

• All prices are in INR and include GST. The price charged is the price shown at checkout, after any coupon.
• An order is accepted when payment is confirmed (or COD is verified) and you receive the order confirmation with an FTR- order number.
• We may cancel and fully refund any order affected by an obvious pricing or stock error — we'll tell you why.

Payments

Payments are processed by Razorpay (UPI, cards, netbanking). Cash on Delivery is available at serviceable PIN codes with OTP verification at the door. Refunds go to the original payment method within 5–7 working days of pickup QC; COD refunds go to your UPI or bank account.

Delivery

Free express shipping across India via Shiprocket courier partners — metros typically 2–3 working days, elsewhere 3–5. Dates shown by the PIN checker are estimates, not guarantees. International delivery 7–14 days; duties as shown at checkout.

Returns, replacement & the care rule

• Returns are accepted only for manufacturing defects, damage on arrival, or a wrong item sent — reported within 7 days of delivery, unworn, in original packaging. Free reverse pickup.
• Verified claims are resolved by replacement or refund to source via Razorpay. Change-of-mind and sizing returns are not accepted, so please use the size guide before ordering.
• Care rule: CloudFoam™ is heat-sensitive. Damage from direct sunlight or heat exposure (shrinkage, deformation) is a material property, not a defect, and is not covered — such claims are not accepted. This is stated on every product page, at checkout and on the in-box care card. Genuine manufacturing defects are covered within 7 days of delivery.

Acceptable use & IP

All content, product names (ArcFit™, CloudFoam™, HeelLock™, DryFlow™, FeatherLight™) and imagery are Fanture's property. Don't scrape, misrepresent or resell without a B2B agreement.

Liability & disputes

To the extent permitted by law, our liability is limited to the amount you paid for the order concerned. These terms are governed by the laws of India; courts at Ahmedabad, Gujarat have jurisdiction. Grievance officer: support@fanture.in · +91 97124 92480 (acknowledgement within 48 hours, resolution within 30 days).