Returns & refunds
- Defective, damaged-on-arrival or wrong items only
- Report within 7 days of delivery, unworn, original box
- Free reverse pickup via Shiprocket
- Refund to source via Razorpay in 5–7 working days
- Change-of-mind and sizing returns aren't accepted
Replacement
- Verified defect or wrong item — replacement ships priority
- New pair dispatched as soon as pickup is scanned
- Colour/size swap subject to live stock
- Out-of-stock size? Join the waitlist for first claim
- Photos may be requested to confirm the defect
Shipping
- Free express shipping across India
- Metros 2–3 working days · rest of India 3–5
- International: 7–14 days, duties at checkout
- OTP-verified doorstep delivery
- Live tracking on WhatsApp & email
Care & warranty — the one rule
Keep your pair away from direct sunlight and heat. CloudFoam™ is a high-elastic foam — the same property that makes it cloud-soft means it can shrink or deform in direct sun, hot cars, or near heaters. This is a material characteristic, not a defect.
Because we print this on every product page, order email and the care card in your box, sun/heat damage is not covered and such claims are not accepted. Genuine manufacturing defects are covered within 7 days of delivery — photos reviewed within 48 hours.
Make them last for years
- Rinse with cool water — never hot
- Air-dry in shade, indoors
- Store away from windows & car dashboards
- Mild soap for stains; no machine wash